Top Questions Our Sales Team is Asked

Sometimes you want more information than what a company highlights on their website before requesting a demo and ending up in a marketing and sales funnel. We get it. We want to provide you with more details about Molecule and our platform so you feel good about sending in that demo request (which you can schedule easily right here)!

Here are common questions prospective customers ask our sales team:

TRADES SUPPORTED

Does Molecule support positions tradable on ICE and CME (e.g. lookback options, monthly options, etc.)?

We support pretty much everything on ICE, including lookbacks and monthly options. There has been nothing to date that we can’t support.

Molecule really shines with ICE, CME, on exchange trades, but I have off-exchange/ OTC trades. Can you handle these as well?

We can! Molecule has an awesome natural language processor that handles all OTC/ off-exchange trades in a simple interface. Just type in the search box the same way you would say the trade out loud, and hit enter. It books, position automatically updates, and VaR recalculates. It just works.

FTRs?

One of our favorites! Yes. Molecule connects to ISOs and provides position and settlements. Virtuals as well.

REPORTING

What kind of reports can you provide?

With every subscription, we have custom reports included in the package. We have a baked-in BI tool, and we work with you to set up interactive visual reports. These can be as complex as you want so that you can see the data you need – however you need to see data to make the best decisions.

How long will it take Molecule to calculate and finalize our end of day reporting? We have a specific time reports must be submitted. Can we specify a deadline in Molecule?

Molecule recalculates EOD with every new trade booked in near real time. It’s automatic, accurate, and almost like magic. Since it's ready whenever you want, there's no need to set a deadline.

What VaR models does Molecule run?

Monte Carlo and Delta Gamma.

Can we include our own asset models in the system?

Yes. The platform has an assets area where we can integrate pretty much anything. Some can be rather complex, but we haven’t run into something we can’t include yet. We enjoy working together to figure out each customer’s unique assets and how to integrate into Molecule in a smart way.

PLATFORM FUNCTIONALITY

Some of my team wants to stick with spreadsheets. Is that a problem?

No issue at all. Molecule’s API ties into your Excel sheets. This way you know everyone is on the same page and all information is automatic and accurate.

Can we view different traders’ activity from a management point of view?

There are a few ways you could set this up in Molecule. We can help you determine what best fits your worldview and implement in the right way.

Sometimes we want to roll out new trading strategies. Is there a way we can keep track of these?

Yes! Within Molecule you can set up tags for various strategies and view by tag.

IMPLEMENTATION

What are your implementation fees?

We always be transparent about implementation fees and include them in your fixed-fee quote. Implementation fees vary based on the complexity of your trading portfolio and the level of customization your team requires.

While on the subject of implementation… how long does your process take?

The specific timeframe depends on your portfolio complexity, level of customization, and available resources on your team.

SUPPORT & UPDATES

How do software updates work? I’m guessing there are additional fees?

We regularly (approximately every two weeks) push updates live for all of our customers. These costs are all included in our prices, so you don’t need to budget any extra for them… or wait years to see improvements.

Will we have to hire a consultant, developer, or budget for tickets?

We believe software should just work and have won customers on our awesome support team. If you need something, simply let us know. There are no additional costs, and we resolve most tickets in under an hour.

Molecule updates every two weeks? With such an aggressive release cycle, how do you all ensure a stable code environment?

We love this question! Let’s geek out. First, every code change is tested as part of a full automatic regression test, through our Continuous Integration suite. Then, we manually test every change. Next, we sanity-check the app by hand. Finally, we backtest a year’s worth of valuation data using our newest code, just to see if anything would have changed. Our biggest goal is no (bad) surprises. Our QA process is the most robust you’ll find in this space.

After all this, schedule your demo with us so we can answer your other questions.

Updated January 24th, 2023